Your e-mail is also important to us…

…As a valued customer, your satisfaction is our number one goal!*

*Actual quote from US Bank rep e-mail.

OK, so I received a reply to my written (read as: evidentiary) missive to the bank mentioned only by a top secret and thoroughly disguised code name in a previous post.

The young (let’s go ahead and say young) lady who assisted me today informed me that she, too, understood my frustration, and would be rushing me a new card posthaste:

“I do apologize for any inconvenience that this has caused you. We have changed the embossing on the check card to reflect your new name and the card should arrive within 3 business days plus mail time. Please let us know if you have any other questions or concerns.”

– Janiece, actual US Bank Email Operations Specialist-

Janiece and her prompt reply to my e-mail have, for the most part, quieted the fires of wrath that constantly threaten to bubble up and smite those who displease Claire, Goddess of the Extremely Perterbed. Since Janiece mentioned embossing and seemed savvy regarding the construction of an actual checkcard, I’m going to run with the assumption that in three days (plus mailing time), my shiny new Check Card, complete with new code and, more importantly, name, will arrive, restoring sight to the blind, peace to the Middle East, and eliminating forever (let us hope) the now-tedious ritual I like to call “No, I’m not married, and no, I am not an identity bandit craftily using someone else’s card to buy this bottle of wine and loaf of bread, but if you’d like I can explain my transgenderism with the help of this short film while the people behind me in line watch their milk turn into Brie.”

Special thanks to Janiece and Heather, two wonderful and helpful human cogs just trying to turn their part of the gigantic Customer Disservice machine…long may their satisfaction ratings stay high!

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2 Responses

  1. […] of you who’ve been following the tempest-in-a-teacup I’ve been weathering with the fine folks at the bank formerly (and currently) known as US […]

  2. […] set up with the help of Ashton Kutcher. I managed to get my name changed just about everywhere (although not without some effort). And, of course, I get to be me, and not a construct. So, you know, yay, […]

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